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機票超售,如何維護權益?

民航新聞 10月14日 09:35 閱讀75

親愛的朋友們,你是否有過這樣的經歷:滿心歡喜地準備踏上旅程,卻因為航司機票超售而未能坐上飛機?今天,我們就來聊聊機票超售這個讓人有些無奈的話題。

 

我們要明白為什么會出現機票超售的情況。航司為了保證上座率、保證自身效益,銷售機票的數量往往會高于航班本身的承載量。這本是一種商業策略,但卻給部分乘客帶來了不便。


 
當你不幸成為因機票超售而未能坐上飛機的乘客時,不要慌張。航司通常會將你安排在就近的航班上。然而,如果這個解決方案并不能讓你滿意,你是有權利退票并要求賠償的。
 
在面對機票超售的情況時,我們應該如何維護自己的權益呢?
 
第一,保持冷靜。不要因為一時的情緒激動而與工作人員發生沖突,這只會讓問題變得更加復雜。
 
第二,及時與航司工作人員溝通。了解他們的解決方案,并明確表達自己的需求和不滿。
 
第三,保留好相關證據。如機票、登機牌、與工作人員溝通的記錄等,這些都將成為你日后要求賠償的有力依據。
 
第四,如果航司的解決方案不能滿足你的要求,可以向相關部門投訴。如民航局消費者事務中心等,他們會為你提供幫助和支持。
 

最后,希望航司在追求效益的同時,也能更加重視乘客的權益。畢竟,我們選擇乘坐飛機,是為了更加便捷、舒適地到達目的地。而當我們的權益受到侵害時,我們也應該勇敢地站出來,維護自己的合法權益。


My dear friends, have you ever been on a plane with so much joy that you couldn't get on the plane because of overbooking? Today, we are going to talk about the overbooking of airline tickets. 


We need to understand why there is overbooking. Airlines in order to ensure attendance, to ensure their own benefits, the number of tickets sales will often be higher than the carrying capacity of the flight itself. This was supposed to be a business strategy, but it has inconvenienced some passengers. 


Don't panic when you unfortunately become a passenger who can't get on a plane because of overbooking. The airline will usually put you on a nearby flight. However, if this solution does not satisfy you, you have the right to refund the ticket and claim compensation. In the face of overbooking, how should we protect their rights? 


First, stay calm. Don't get into a fight with a staff member because of a momentary emotion. It will only make the problem more complicated. 


Second, timely communication with the airline staff. Understand their solutions and articulate their needs and grievances. Third, keep the relevant evidence. 


Such as ticket, Boarding Pass, communication with staff records, etc. , these will be a strong basis for your future claims. 


Fourth, if the airline solution can not meet your requirements, you can complain to the relevant departments. Such as the CAAC Consumer Affairs Center, they will provide you with help and support.


 Finally, hope that the airline in the pursuit of efficiency, but also more attention to the interests of passengers. After all, we choose to fly in order to reach our destination more easily and comfortably. And when our rights and interests are violated, we should also be brave to stand up for their legitimate rights and interests.